Terms of Service

1. Acceptance of Terms

By accessing or using Prime Meals' website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Prime Meals provides a meal delivery service that offers chef-prepared, fresh meals delivered to your door. Our service includes meal selection, preparation, packaging, and delivery based on your chosen subscription plan.

3. Account Registration

To use our services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Orders and Payments

All orders are subject to acceptance and availability. Prices are subject to change without notice. Payment is due at the time of order placement.

We accept major credit cards and other payment methods as indicated on our website. By providing payment information, you represent that you are authorized to use the payment method.

5. Delivery

We will make reasonable efforts to deliver your meals within the estimated delivery window. However, delivery times are not guaranteed and may be affected by factors beyond our control.

You are responsible for providing accurate delivery information and ensuring someone is available to receive the delivery if required.

6. Cancellation and Refunds

You may cancel or modify your order up to the cutoff time specified for your delivery area. Cancellations made after the cutoff time may not be eligible for a refund.

If you receive a damaged or incorrect order, please contact us within 24 hours of delivery, and we will work to resolve the issue.

7. Allergens and Dietary Information

While we take precautions to accommodate dietary restrictions and allergies, our meals are prepared in facilities that handle common allergens. We cannot guarantee that our meals are free from allergens.

It is your responsibility to review ingredient lists and nutritional information before consuming our meals.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Prime Meals and is protected by copyright and other intellectual property laws.

9. Limitation of Liability

To the fullest extent permitted by law, Prime Meals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: legal@primemeals.us
Address: Prime Meals, Los Angeles, CA